![]() ![]() To my surprise they told me only parts are covered, labor not. So I emailed Alliance Laundry and ask them to honor their warranty and confirm to cover parts and labor as expressed in the warranty bond I reeived at purchase. In January 2020, after about 8 years in service, the washer started to leak and after opening the cabinet I found a hole from rust in the outer tub. ![]() It was adverdised as a commercial grade build with an estimated lifetime of 25 years and a warranty which includes limited lifetime warranty on steel tub and outer tub. We bought a Speedqueen washer in July 2012. I don’t know what else to do and appreciate you being here to help me. I have all this documented if further information or the pictures are requested. I do not understand why they are not taking responsibility and replacing the dryer. Perhaps inconsequential, but an additional $20.00 per week to do laundry at a laundry mat is something I should not have to continue paying. My case number is *** that Alliance assigned. They have pushed, and pushed to avoid responsibility for a faulty dryer that could have very easily burned down a multi-family dwelling. There is no damage to my house to submit a homeowners claim. I have repeatedly, and I mean repeatedly, told, them this not an insurance issue. He said that according to the warranty any damages is an insurance issue and I have to submit a claim. Feb 17, I received an email from *** in After Sales Marketing - North America. I called the operator asking for someone in his department or his manager. On that Friday, Feb 14, his voicemail said he was on vacation. I called him four more times during the course of this next week. ![]() This time, *** in the Warranty department told me my case has been transferred to ***. Another week passes with no response from Alliance. I sent a detailed accounting of all the events, the pictures, and the $85.00 bill for the diagnostic evaluation to *** in the Warranty Department as she requested. His professional opinion was that the faulty wire caused the fire. The only thing the technician did was open the dryer and take pictures. The person they told me to call refused to come to my town. They told me that person was to call them while they are here. After many, many phone calls to manufacturer, they told me to get a person to come and do a diagnostic evaluation. We purchased a $3,600.00 speed queen washer/dryer June, 2019. ![]()
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