![]() In this case, you’ll need to go the ChargePoint mobile app and select "Reconfigure Wi-Fi" from the home charger settings menu. If there isn’t a problem with your home network, it could be that you’ve recently changed the name or password of the Wi-Fi network in your home or there’s been a change to your Wi-Fi access point. Step 4 – Connect to a different Wi-Fi networkĬonnect to a different Wi-Fi network or reconfigure Wi-Fi. If you still can’t connect to your network or get online, make sure your router is connected to the modem and turned on. Please refer to your access point’s manual for more detailed reset instructions.Ĭheck all of your cables and connections. Some routers don’t have on/off buttons so the best way to restart them is to unplug them from the wall, wait a few seconds, and plug them back in. Often, problems with your Wi-Fi access point or router can be resolved with a restart. If you can connect to the internet with another Wi-Fi device, the problem is not with your ISP. If you’re connecting from a mobile device, make sure that you have mobile service disabled and are using Wi-Fi only on your test device. To make sure your ISP is working, try connecting to the internet from a computer or tablet while it is connected to your home Wi-Fi network. If your Internet Service Provider (ISP) connection is down, your charger won’t be able to connect to the internet, even if your Wi-Fi network is up and running. Try the following steps until you connect.Ĭheck your Wi-Fi and internet connection. Try another spot or think about getting a Wi-Fi range extender. Wi-Fi issues No Wi-Fi coverage in your desired installation location General Can’t activate charger or no longer connectedĪctivation and continued operation of your charger requires a Wi-Fi connection at the spot where your station has been installed.
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